Custom Order
How to place an order with additional shipping options
We provide free shipping for heavy and/or large furniture items with the essential LTL (Less Than Truckload) delivery options, which include delivering to a warehouse with a truck loading and unloading dock, and delivering to a residence with lift gate on truck for moving the delivered package down to ground from the truck when there is no truck loading and unloading dock at the delivery location. This standard LTL delivery leaves the shipment at your door or near door when delivering to a residential location, and does not contact you for delivery notification or delivery appointment.LTL inside delivery option is for delivering the shipment just pass the threshold (i.e. just pass the threshold of the garage door); LTL carriers will not bring the shipment up the stairs; the inside delivery spot needs to be at ground level since LTL carriers prohibit their delivery people from lifting LTL shipment packages.
LTL delivery notification option is for the LTL carrier to call 30-45 minutes before arrival.
LTL delivery appointment option is for the LTL carrier to call typically the day before to schedule a time for arrival, which is typically a 2 hour window for a specific date.
LTL limited-access delivery option is for delivering to a non-warehouse (i.e. no truck loading and unloading dock) and non-residential location--such as including but not limited to churches, schools, office buildings, shopping centers, golf courses, storage facilities, trade show, military access premise, airport.
Room-of-choice white glove delivery is for bringing the shipment package(s) to a designated room inside your residence.
If you would like one or more additional LTL shipping options mentioned above, or room-of-choice white glove delivery, for an extra charge, please contact us for a custom order.
To place a custom order, contact us and provide the following pieces of information.
- Product(s) you would like to order with additional shipping option(s)
- Your full name
- Your delivery address
- Your email address
- Additional shipping option(s) of your choice
Once we receive all the information we need, we will send you a custom invoice via email that you can pay online. Once the payment is processed and received, we will ship the product(s) with the additional shipping option(s) you ordered.
Contact us via live chat (click or tap the live chat button on right-bottom corner)
